STARFACE bridge
Inbound and outbound calls auto-routed into TourCore — no middleware app.
Module · Voice
Every call logged, every follow-up task created automatically.
STARFACE integration with caller identification, live summary and automatic follow-up tasks — GDPR-compliant consent built in.
What it solves
- Calls without a trace — no history, no hand-off possible
- Follow-ups from calls forgotten or double-captured
- Recording without consent — GDPR risk
How it works
Caller identification
Phone number → customer + open booking. Agent sees context on pick-up.
Live transcription
Conversation transcribed in real time — with consent banner for the caller.
Summary
After the call: 3-sentence summary + sentiment + identified topics.
Follow-up tasks
Tasks from the call auto-created and assigned to the agent.
Consent records
Audio kept only with explicit consent; without consent only the text summary is stored.
Inside TourCore
STARFACE webhook → tc-worker-ops → live transcription via Whisper API → LLM summary. Audio files versioned separately, retention configurable per tenant.
See the voice workflow live.
We call you and show the live transcript plus a follow-up task in five minutes.