Unified inbox
Website forms, emails, calls and IBE bookings in one view — with an SLA timer per inquiry.
Module · Bookings
From lead to paid trip — one pipeline.
TourCore Bookings unifies website inquiries, email, telephony and online booking in one workspace. Status, documents and payments flow into the right track automatically.
What it solves
- Inquiries from website, phone and email in three different tools
- Manual re-typing of customer data between systems
- Booking status via phone-back — customers stay in the dark
How it works
Guided pipeline
Lead → qualify → offer → booking → documents → payment — each step with a clear Definition of Done.
Multi-channel match
Caller identified by phone, email by address, form by session id — no duplicate records.
Offer workspace
Several options per inquiry, customer-shared link to compare, versioned — offers are not a PDF graveyard.
Status visibility
Every status change visible in the customer portal — no "where is my booking?" calls.
Reporting & SLA
Per-channel conversion, per-agent processing time, SLA compliance at tenant + brand level.
Inside TourCore
State machine (NEW → QUALIFYING → OFFERED → BOOKED) on a dedicated projection — raw data (TravelInquiry, EmailThread, IbeOffer) stays untouched. Per-transition webhooks, idempotent for retry safety.
See the booking pipeline live.
In 30 minutes we walk you through the lead-to-booking workflow on a real tenant.